How can we help you?

Surveys

Click on a question below to see the answer.


Why haven’t I been credited for a survey I completed?

I have a problem completing a survey – what can I do?

I completed a survey – why is it still showing in my account?

What does it meant to ‘not qualify’ for a survey?

What haven’t I received the compensation for not qualifying?

How do I get more surveys?

Why am I not receiving surveys anymore?

Why has my account been blocked?

Why can’t I take surveys on my phone?


Testing Products

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How do I test products?

My product hasn’t arrived – what do I do?


Rewards and payment

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Why haven’t I been credited for a survey I completed?

Why has my reward not arrived yet?

How do I claim a reward?

How much are points worth?

What rewards are available?

How can I let you know my PayPal address?


Privacy

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Why does Paid Product Testing need my personal information?

Can I choose not to give my personal details to Paid Product Testing?

What happens to my personal information at Paid Product Testing?

How do I delete my personal information from Paid Product Testing?

How do I opt-out of receiving emails?


Updating my details

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How do I update my personal details, like my email address?


Profile questionnaires

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What are the profile questionnaires?

Why do I need to fill in the profile questionnaires?

How do I update the information that I provided in the profile questionnaires?


Competitions and Minipolls

Click on a question below to see the answer.


What is the monthly VIP Draw?

How do I take part in the monthly VIP Draw?

What are minipolls?

The minipoll isn’t working – what do I do?