Frequently Asked Questions

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Why haven’t I been credited for a survey I completed?

Connection issues: If you experience any connection issues while taking a survey, it will let you complete the questions but your final answers will not be submitted properly and you will not be credited. This is more likely to happen with mobile phones, certain tablets and certain browsers. Try clearing your cache/cookies and taking the survey again, or try from a PC/laptop.

Quality checks: Quality checks are often in place in surveys. If your responses are rushed, random, spoiled or missing then you may not be credited for that survey. Please take time and care to answer each survey properly.

Manual crediting: Some surveys are credited manually by our clients, and therefore can take longer to arrive.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

I have a problem completing a survey – what can I do?

If something is not working in a survey, this can be due to the strength of your connection. It is more likely with mobile phones, certain tablets and certain browsers, where the connection is naturally weaker. Try clearing your cache/cookies and taking the survey again.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

I completed a survey – why is it still showing in my account?

What does it meant to ‘not qualify’ for a survey?

Every survey has unique criteria that you need to meet to be eligible to participate. This can be to do with location, shopping habits, what you do for a living, etc. If you do not meet the criteria for a survey, you do not ‘qualify’. Not to worry – there will be plenty more!

Not found the answer you’re looking for? Get in touch with the team via the contact form.

What haven’t I received the compensation for not qualifying?

Not all surveys offer compensation for not qualifying. However, if it is stated that compensation is given and you do not receive this, it may be because you have not completed all of your available profile questionnaires.
If you have completed all of your available profile questionnaires, then this could be due to a connection issue.

Connection issues: If you experience any connection issues while taking a survey, it will let you complete the questions but your final answers will not be submitted properly and you will not be credited the compensation for not qualifying. This is more likely to happen with mobile phones, certain tablets and certain browsers. Try clearing your cache/cookies and taking the survey again, or try from a PC/laptop.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

How do I get more surveys?

Fill out all your Profile questionnaires to receive the maximum number of surveys relevant to you. You can also take part in our minipolls and monthly prize draws for extra rewards, and keep an eye on our Facebook page for challenges and paid interview opportunities.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

Why am I not receiving surveys anymore?

There is no regular survey schedule so, sometimes, you may have to wait between surveys. However, if you have not received any survey invitation for more than 2 weeks, and do not have access to the minipolls, then an automatic block has been placed on your account.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

Why has my account been blocked?

If you are not receiving survey invitations or minipolls, then it is likely that an automated block has been placed on your account. This happens if there is suspicious IP activity from your account, or if you have provided poor-quality answers to a survey (rushed, random, missing or spoiled responses). Account blockings are permanent. If you believe that your account has been blocked by mistake, please get in touch.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

Why can’t I take surveys on my phone?

There are often mobile-friendly surveys available. However, a lot of surveys have programming that is too complex to make available on smartphones. This is dependent on our client for each survey.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

Testing Products

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How do I test products?

When there are new products available to test, you will receive an email and also see the questionnaire under ‘Online Paid Surveys’. If you are eligible, you will be notified and receive the product in the post. You can also take part in our fortnightly Product Test Draw, by going to ‘Products of the week’ and clicking ‘I DO want to take part in this product testing’.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

My product hasn’t arrived – what do I do?

Please allow up to 30 days for your product to arrive. This is to account for processing times and any postal delays. If your product has still not arrived after this time, please . get in touch.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

Rewards and payment

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Why haven’t I been credited for a survey I completed?

Connection issues: If you experience any connection issues while taking a survey, it will let you complete the questions but your final answers will not be submitted properly and you will not be credited. The survey will still appear on your profile.
This is more likely to happen with mobile phones, certain tablets and certain browsers. Make sure to clear your cache/cookies and try taking the survey again, or try from a PC/laptop.
Quality checks: Quality checks are often in place in surveys. If your responses are rushed, random, spoiled or missing then you may not be credited for that survey. Please take time and care to answer each survey properly.
Manual crediting: Some surveys are credited manually by our clients, and therefore can take longer to arrive.

Please always get in touch if you have not been credited for a survey, in case this is an IT error.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

Why has my reward not arrived yet?

All vouchers and PayPal payments take up to 10 days to arrive, once you have requested your reward.
If your reward has not arrived within this time, please get in touch.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

How do I claim a reward?

All vouchers and PayPal payments take up to 10 days to arrive, once you have requested your reward check your details before submitting your request, as this cannot be changed later.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

How much are points worth?

20,000 points will get you a £10 reward – it’s that simple!

Not found the answer you’re looking for? Get in touch with the team via the contact form.

What rewards are available?

With Paid Product Testing, once you reach 20,000 or more, you can choose:
- a digital Love2Shop voucher, redeemable at 100s of stores (arrives within 10 days)
- a digital Amazon voucher (arrives within 10 days)
- a PayPal cash transfer (arrives within 10 days)
You can find these on the ‘Gift shop’ page.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

How can I let you know my PayPal address?

When you reach 20,000 points or more, go to the page ‘Gift Shop’. On selecting ‘PayPal’, a window will appear with the option to enter your PayPal email address. Please double-check this, as unfortunately Paid Product Testing cannot be responsible for any typing errors in your address.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

Privacy

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Why does Paid Product Testing need my personal information?

Paid Product Testing requires some personal information to validate your identity, provide research and surveys relevant to you, and to ensure that you are eligible to participate in research. The information also means that you reduce the amount of surveys for which you don’t qualify, because only relevant research is sent to you.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

Can I choose not to give my personal details to Paid Product Testing?

Absolutely - you can choose not to provide some personal details. However, basic information such as full name, address and email address is required in order to validate your account and ensure that you are eligible to participate in research.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

What happens to my personal information at Paid Product Testing?

Personal information is kept in strict accordance with the Data Protection Act and GDPR, as well as in adherence to ESOMAR and ICE guidelines and the MRS Code of Conduct. This means that the highest levels of security are in place to protect and anonymise your information. Only Paid Product Testing staff with specific clearance are allowed to access this information and it is never shared with any third party unless anonymised and collective, for anything other than necessary reasons, such as payments (e.g. PayPal).
Please note: any personal information willingly given during a survey will be submitted to Paid Product Testing’s client for that survey. You can choose to exit a survey at any time if you are uncomfortable with the questions.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

How do I delete my personal information from Paid Product Testing?

To delete your personal information, you must delete your account. You can do this by scrolling to the bottom of the page and clicking the ‘Delete my account’ button.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

How do I opt-out of receiving emails?

Emails are only sent to notify you of new surveys, new prize draws, or important information from Paid Product Testing. There is currently no option to opt-out of emails, but we recommend creating a new folder in your inbox and a new ‘Rule’, which will direct all future emails out of your main inbox.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

Updating my details

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How do I update my personal details, like my email address?

To update your contact details, go to ‘My account’ and enter your updated details. Make sure to click on ‘Validate’ to confirm the changes.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

Profile questionnaires

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What are the profile questionnaires?

Profile questionnaires are designed to help you receive the maximum number of relevant surveys.
For example, if you respond in your profile questionnaire that you own a car, then you will receive all
surveys for car owners.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

Why do I need to fill in the profile questionnaires?

Complete profile questionnaires allows us to send you the maximum number of relevant surveys. Furthermore, if you do not qualify for a survey because you do not meet the criteria, then there is usually a small compensation for your time. However, incomplete profiling questionnaires will block this compensation.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

How do I update the information that I provided in the profile questionnaires?

Profile questionnaires re-open for updates every 6 months. If you need to change information before then, please get in touch. with the team and let them know which details you would like to update.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

Competitions and Minipolls

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What is the Fun Month photo contest?

Our Fun Month photo competition is an event where participants take pictures based on a chosen theme and submit them for votes from other community members.
The most highly voted pictures win cash prizes!

Not found the answer you’re looking for? Get in touch with the team via the contact form.

What are minipolls?

Minipolls are polls that you can take part in on your home page to see others’ opinions. These update once or twice a week, and you’ll also earn small rewards for taking part.

Not found the answer you’re looking for? Get in touch with the team via the contact form.

The minipoll isn’t working – what do I do?

If the minipoll isn’t working, please contact us

Not found the answer you’re looking for? Get in touch with the team via the contact form.

How can we help you?